1. Who is responsible?
Importation Exportation FMR Inc. is responsible for personal information under its control. The Privacy Officer receives questions, complaints, and requests for access or correction.
2. Information we collect
When you prepare a price request
Information entered in the request, such as your name, company, telephone number, products, quantities, and message, is used only to prepare a WhatsApp message in your browser. FMR’s website does not transmit or store it.
Nothing is sent to FMR until you choose to open WhatsApp, review the message, and press Send yourself.
When you browse
To measure general website use, we record the page visited, date and time, and a random session identifier. That identifier stays in your browser until the session closes and does not contain your identity.
Your language choice and products added to a request may be stored locally in your browser. The site currently uses no advertising cookies and performs no commercial profiling.
3. Why we use this information
- Prepare the WhatsApp message you request in your browser
- Understand which pages and categories are viewed
- Secure, maintain, and improve the website
- Meet legal obligations and prevent misuse
When you leave the website and voluntarily send a message in WhatsApp, that communication is handled under WhatsApp’s practices and the rules applicable to communications FMR receives directly.
4. Who may receive information
Within FMR, access is limited to people who need the information to answer requests, administer the website, or meet our obligations. We may also use service providers that host, secure, or operate the website and its database. They may process information only to provide services to FMR and under their contractual or legal obligations.
Some providers may process information outside Québec or Canada, where laws may differ. Before such a disclosure, FMR must assess the relevant privacy factors and put appropriate safeguards in place.
We do not sell or rent personal information and do not disclose it to advertisers.
5. WhatsApp and external links
If you choose a WhatsApp link, you leave FMR’s website and WhatsApp’s practices apply. The website prepares the text on your device, but you must review the message and press Send yourself in WhatsApp.
6. Retention and destruction
Price requests are not stored by the website. Website traffic statistics are normally retained for no more than 13 months and are then deleted or anonymized.
If a request leads to an order or business relationship, some information may be retained longer in FMR’s business records when needed for contractual, tax, accounting, warranty, dispute, or other legal requirements.
7. Security safeguards
FMR uses reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including restricted access, encrypted website connections, and protected hosting services. No transmission or storage method is completely secure.
8. Your rights
Subject to legal exceptions, you may ask whether we hold information about you, obtain access, request correction, withdraw consent, request deletion where the law allows, or obtain eligible computerized information in a structured and commonly used technological format.
Contact the Privacy Officer at (438) 357-7638. We may request reasonable proof of identity before responding. We will normally handle an access or correction request within the 30-day period provided by Québec law.
9. Questions and complaints
Please first direct any question or complaint to the Privacy Officer. If you are not satisfied, you may contact the Commission d’accès à l’information du Québec or, where federal law applies, the Office of the Privacy Commissioner of Canada.
Commission d’accès à l’information du Québec ↗Office of the Privacy Commissioner of Canada ↗
10. Minors and policy changes
The website is intended for businesses and is not designed to knowingly collect personal information from minors. We may update this policy when our practices or requirements change. The revised version will be posted here with its effective date and, where required by law, an appropriate notice will be provided.